What To Expect
It is important to us that our patients know they can expect when visiting our office for the first time.
We commit to keeping you informed in advance about your appointment, treatment options, and financial arrangements. To working with you to plan appointments that accommodate your schedule. If our office cancels your appointment with less than 48-hours notice, you are entitled to 5% off your next visit (inclement weather excluded). Occasionally procedures run longer than planned. If we are unable to seat you within 20 minutes of your appointed time, you may reschedule or receive a $25 credit to your account. We commit to respect your finances as much as your health. If we over bill your account, we will correct the mistake and add an additional $50 credit to your account. We commit to notifying you of treatment options and financial investment in advance, including any impact to the financial arrangements if treatment plans change. If we do not notify you in advance, the financial difference between your original treatment plan and the revised one will be at no charge to you. We keep all your dental records and health information strictly confidential. If you need your diagnostic records transferred, copied, or sent to another office, we will gladly send or make them available for pick up on the day of your request at no charge.
Hours of Operation
We are conveniently opened 6 days a week with early morning, late afternoon and Saturday appointments.
Expectations For Your First Visit
Thank you for choosing out office! Your first experience in our office will hopefully be something special, as you are special to us. When you arrive you will be welcomed by one of our amazing administrative team members. You will be given a tour of our practice and a special gift will be given to you. You will be seated in our lovely reception area that has water, coffee, tea and hot cocoa. We also have special treats set up for your enjoyment. You can connect to our free Wi-Fi while you wait for the start of your appointment. You will then be greeted by one our wonderful clinical team members who will escort you to one of our comfortable clinical rooms. You then may choose something from our comfort menu to make your stay with us even more enjoyable. If you need anything during your appointment please do not hesitate to ask. Everyone is here to make your visit to the dentist the best you have ever had. If your experience is not 5-star please email us at our newly created customer service email firstname.lastname@example.org.
The length of your appointment may vary depending on appointment type. Typically, our new patient adult appointments are 90 minutes and children under the age of 13 take 60 minutes or less. Any emergency visit normally will last 60 minutes. Use our convenient online scheduling tool to find an appointment that works best for your schedule.
New Patient Paperwork
For your convenience, the new patient paperwork will be sent to your email and can also be accessed online. We ask that you fill out our online paperwork at least 24 hours prior to your appointment to gives us a chance to place you in our system and verify any insurance you might have. We understand life gets in the way sometimes, so if you are unable to complete your paperwork online, please arrive at least 20 mins before your appointment so we may greet you, give you a tour of our office and allow enough time for you to fill out your paperwork. Please bring your insurance card or insurance information with you. If we are unable to verify your insurance we would require payment in full at the time services are rendered. We will file your insurance for you and your insurance company will reimburse you directly.
Transitioning from Another Office
After you make your appointment you will receive an email with a link to our new patient paperwork, which includes a records release section. You simply fill out the information requested and sign the form. We will be in touch with your other office to request your most current x-rays.
Starting dental care at an early age is very important for long term success as an adult. We see children as young as 18 months for a Happy Tooth visit. Our doctors are great with children of all ages. For more details about our services for children call our office at 919-460-6884 or use our easy online scheduling to make an appointment today.
Our parking lot is conveniently located just behind our building. Please pull into Brady Court and you will see it on the right. A handicap parking space is reserved for anyone that might need it. It’s located on the side of the building when you first pull in. If you need assistance coming in to our building please call ahead and one of our wonderful team members will gladly meet you outside.
We know that sometimes unforeseen things happen to cause all of us to run late for appointments and we certainly understand this. So if you find yourself in this situation please give our office a call as soon as possible to let us know. Once you arrive, the situation can be elevated and one of two things can happen:
- Provide you the services in the amount of time that is left in your appointment
- If we are unable to see you we will find another time that will work best for you
Cary Family Dental prides itself for running on time and we are committed to providing this service. If we ever do not seat you within 20 minutes of your appointed time, you may reschedule and receive a $25 credit on your account.
Collecting Deposits & Credit Card Information
Any appointments 90 minutes or longer do require a $50 deposit per hour. More extensive cases may require a 50% deposit to reserve your appointment. The reason we ask for deposits is to reserve your very important appointment with our amazing doctors and hygienists. These appointments are reserved just for you. We also understand that life happens and you are unable to make the reserved appointment. We will waive it for the first missed appointment; however any future missed appointments the deposit will be forfeited.
We require a credit card for unseen balances after insurance pays for each of your visits. We provide estimates only for each procedure and truly do not know the exact amount of reimbursement you will receive from your insurance plan. We no longer do billing for balances less than $100. The card you have chosen to leave on file will be automatically run for these types of balances. The safety of all of your personal information is of the utmost important to us. All credit cards are secure with our password protected software.
Our team realized that there are people out there that love the convenience of Saturday appointments. We heard the demand and we are now open every Saturday from 8am-3pm, with the exception of holidays. Our Saturday appointments run somewhat different from our usual week day schedule. Insurance companies are closed on Saturdays, so we are not able to verify insurance on these days. It is very important to fill out our New Patient online forms before your Saturday appointment so we can provide you with the best service possible, including verifying your insurance beforehand. If for any reason you are unable to fill out the forms prior to your appointment and we cannot verify your insurance, we would ask that you pay the entire visit in full and we will submit your insurance for reimbursement directly to you. Saturday is a very popular day and we have patients waiting for these treasured appointments. If you are unable to keep your appointment please call our office as soon as possible to reschedule. If an appointment is cancelled or rescheduled less than 48 hours in advance you may be subject to our cancellation guidelines.